Privacy Policy

Last updated: September 8, 2026

1. Information We Collect

When you use SimiTolk, we collect information you provide directly:

• Account Information: Name, email address, phone number, and profile details
• Transaction Data: Order history, payment information, and delivery addresses
• Communication: Messages sent through our platform and WhatsApp notifications
• Device Information: Browser type, IP address, and device identifiers

2. How We Use Your Information

We use your information to:

• Process orders and deliver products
• Send order updates and notifications via WhatsApp
• Provide customer support
• Improve our services and user experience
• Prevent fraud and ensure platform security

3. WhatsApp Notifications

By using SimiTolk, you consent to receive WhatsApp messages for:

• Order confirmations and status updates
• Delivery notifications
• Service booking confirmations
• Account verification (OTP)

You can opt out of non-essential WhatsApp notifications in your account settings.

4. Data Sharing

We share your information only with:

• Sellers/Retailers: To fulfill your orders
• Delivery Partners: To deliver your products
• Payment Processors: To process transactions securely
• Service Providers: To maintain our platform

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

7. Contact Us

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.