Everything you need to know about managing services, bookings, availability, and growing your service business on SimiTolk.
The provider dashboard is your command center for managing your service business. Here's what every part does.
Your main dashboard showing earnings, bookings, ratings, and performance charts at a glance.
Edit your personal info, service category, skills, location, bank details, and upload your digital signature.
List new services with photos, pricing, duration, area, and categories. Let customers find and book you.
See all your listed services. Edit pricing, update photos, view analytics, or pause services.
View and manage all incoming bookings. Accept, reject, track progress, and complete services.
See all your bookings on a visual calendar. Plan your week and manage your schedule efficiently.
Set your working hours per day, block holiday dates, and toggle availability on/off as needed.
Track your earnings, escrow balance, settlement cycles, and manage bank/UPI details for payouts.
Complete your profile first! A complete profile with photo, skills, and location makes customers trust you more and increases your bookings by up to 3x.
A complete profile is essential to get more bookings. Follow these steps to set up everything.
Add your full name, phone number, email, and a professional profile photo. A clear photo builds instant trust with customers.
Select your primary service category from 15+ options (AC Repair, Plumber, Electrician, etc.). Add your skills and years of experience so customers know your expertise.
Pin your service area on the map. This helps customers nearby find you. You can set the radius of areas you serve.
Add your bank account number and IFSC code, or UPI ID. This is where your earnings will be sent after service completion.
Upload your digital signature for service agreements and invoices. This gives a professional touch to your documents.
Upload your PAN card or Aadhaar for identity verification. This is required before you can accept bookings and receive payouts.
You must complete identity verification before you can accept customer bookings. Go to My Profile → KYC Verification to submit your documents. Verification usually takes 24-48 hours.
List your services so customers can find and book you. The more detailed your service, the more bookings you get.
Give your service a clear, descriptive name. Example: "Split AC Installation & Repair" or "Bathroom Plumbing Service".
Pick the right category so customers can find you. Choose from: AC Repair, Plumber, Electrician, Carpenter, Painter, Pest Control, Cleaning, Gardener, Photography, Catering, Event Help, Home Security, IT Support, Tutoring, or Custom.
Set your base/starting price. This is the minimum amount for the service. You can add variable pricing based on the actual work during the booking.
Set the area and city where you provide this service. Customers in your area will see your service in search results.
Set the estimated time for your service: 30 minutes, 1 hour, 2 hours, half-day (4 hours), or full-day (8 hours). This helps customers plan their bookings.
Upload photos of your previous work, equipment, or certificates. Good photos build trust and show your quality of work to potential customers.
Write a detailed description of what's included, what's not included, your experience, and any specializations. Be clear about what customers can expect.
Choose the right category to reach the right customers. Each category targets a different need.
Installation, Servicing, Gas Refill, Repair
Pipe Fitting, Leak Repair, Bathroom Fitting
Wiring, Switchboard, Inverter Setup
Furniture Repair, Door/Window, Woodwork
Interior, Exterior, Wall Painting, Texture
Cockroach, Termite, Mosquito, Rat Control
Home, Office, Sofa, Carpet, Tank Cleaning
Lawn Care, Planting, Garden Maintenance
Events, Portraits, Product, Wedding
Party, Wedding, Corporate Event Catering
Decoration, Stage Setup, Manpower
CCTV, Smart Lock, Alarm Installation
Computer Repair, Network, Software Help
Home Tuition, Online Classes, Coaching
Any Other Service — Define Your Own
AC Repair and Electrician are the most booked categories. Cleaning and Pest Control have repeat customers. Photography and Catering are great for premium pricing. Tutoring works well for recurring weekly bookings. Use Custom if your service doesn't fit the standard categories.
From the moment a customer books your service to completion — here's the complete booking flow.
You'll see it in the "Bookings" tab under "Pending". The booking shows customer name, service requested, date, time, address, and payment method.
Click "Accept" to confirm the booking or "Reject" if you're unavailable. The customer gets a notification about your response.
Set the exact date and time for the service. Confirm the schedule with the customer through the chat or call feature.
When you're heading to the customer, update the status to "On the Way". Once you reach, mark as "Arrived". The customer can track your status in real-time.
Start the service and mark as "Work in Progress". The customer can see that you've started working on their request.
When the service is complete, the customer provides an OTP. Enter the OTP to verify the service completion. This prevents disputes.
After OTP verification, the booking is marked as "Completed". The payment moves to escrow and will be settled in the next payout cycle.
Each booking goes through multiple statuses. Here's what each one means.
Customer has submitted a booking request. You haven't responded yet. Action required: Accept or reject the booking as soon as possible. Fast responses improve your ranking.
You've accepted the booking. Now set the confirmed date and time. The customer will be notified of the schedule. You can still chat with the customer to finalize details.
The service has started. You can update through sub-statuses: On the Way → Arrived → Work in Progress. The customer can track your progress in real-time.
You're traveling to the customer's location. The customer can see your estimated arrival time. Mark as "Arrived" once you reach the location.
You've reached the customer's location. Greet the customer, discuss the work, and start the service. Mark as "Work in Progress" when you begin.
You're actively working on the service. Complete the work and update the final amount if needed. Once done, ask the customer for the OTP to verify completion.
Service is complete, waiting for the customer to share the OTP. The OTP verifies the service was done correctly. Enter the OTP to complete the booking and trigger payment.
Service is done, OTP verified, and booking is closed. Payment moves to escrow and will be settled in the next payout cycle. Customer can leave a review and rating.
Either you or the customer cancelled the booking. If you cancel too many bookings, your profile visibility may be reduced. Try to avoid cancellations when possible.
Always update the status in real-time. Customers love transparency. Mark "On the Way" when you leave, "Arrived" when you reach, and "Work in Progress" when you start. This builds trust and gets you better ratings.
Manage when you're available for bookings. Keep your schedule updated so customers can book you at the right time.
Go to Availability and set your start and end time for each day of the week. For example: Monday 9 AM - 6 PM, Tuesday 10 AM - 5 PM, etc. Customers can only book within your working hours.
Going on vacation or have a personal day? Block those dates so customers can't book you. This prevents last-minute cancellations and keeps your reputation intact.
The calendar view shows all your upcoming bookings visually. See your week at a glance, identify busy days, and plan your workload efficiently.
Need a quick break? Toggle your availability off temporarily. When off, new booking requests won't come to you until you turn it back on.
Keep your availability updated at all times. Customers prefer providers with accurate schedules. If you accept a booking, make sure you're available at the committed time. Last-minute cancellations hurt your ranking significantly.
Set different working hours for each day. Weekends can have different timings than weekdays.
Block dates for vacations, festivals, or personal days. Prevents bookings on days you're unavailable.
Instantly turn availability on/off. Great for unexpected situations or quick breaks.
Understanding how payments work helps you track your income and plan your finances better.
See your daily, weekly, and monthly earnings at a glance. Track trends and grow your service business with data-driven insights.
Money is held in escrow (secure holding) after a customer pays. It's released to you only after the service is completed and OTP verified. This protects both you and the customer.
Payouts are settled twice a month: 1st-7th (services from previous period) and 15th-22nd. Money is sent directly to your bank account.
Add your bank account or UPI ID in My Profile. This is where your earnings will be transferred after each settlement cycle.
View all past payouts with dates, amounts, and transaction IDs. Download statements for your records and tax purposes.
When a customer books your service, they pay the service amount. This money goes into escrow (a secure holding account) — not directly to you yet.
Once you complete the service and the customer provides the OTP, the escrow is released. The amount (minus platform commission) is marked for your payout.
Your earnings are grouped into settlement cycles: 1st-7th and 15th-22nd. All earnings from that period are batched together for a single payout.
The settled amount is transferred to your registered bank account or UPI. You'll receive a notification when the transfer is initiated and completed.
The escrow system protects both parties. You're guaranteed payment after service completion, and customers are protected if the service isn't delivered. Always complete the OTP verification to release the escrow quickly.
Beyond basic bookings — here are powerful features to grow your service business faster.
Receive quote requests from customers for custom jobs. Submit your quote with detailed pricing, timeline, and terms. Win more business with professional quotes.
Enable nearby help mode to get matched with customers who need immediate assistance in your area. Great for emergency repairs and on-demand services.
Promote your brand on the SimiTolk homepage. Pay per view pricing — only pay when customers actually see your promotion. Great for seasonal offers.
Create banner deals that appear on the homepage. Attract more customers with special pricing, discounts, and combo offers for your services.
Create recurring service plans: residential maintenance, society contracts, or annual maintenance contracts (AMC). Get guaranteed monthly income with subscription bookings.
Customers send quote requests for custom jobs. You'll see the request with job details, photos (if uploaded), preferred date, and budget range.
Review the request and submit your quote with: itemized pricing, estimated timeline, warranty details, and any special terms. Be competitive but fair.
When the customer accepts your quote, it converts into a booking. The amount goes into escrow and the standard booking flow begins.
This feature matches you with nearby customers who need immediate help. Perfect for emergency repairs and on-demand services.
Toggle on "IWillHelpYou" mode to appear in nearby customer searches. You'll be visible to users within your service radius.
When a customer nearby needs help, you get matched instantly. Accept quickly to secure the booking before other providers.
Faster response times and higher ratings give you priority in nearby matching. Be quick and professional to get more matched bookings.
Create subscription-based service plans for steady monthly income. Offer residential, society, or AMC plans to your customers.
Monthly maintenance plans for individual homes. Include AC servicing, plumbing checks, electrical inspections, and more.
Bulk plans for housing societies. Cover common area maintenance, shared facilities, and multiple units under one contract.
Annual Maintenance Contracts. Long-term commitments with guaranteed work. Great for predictable yearly income.