Everything you need to know about managing your store, adding products, receiving orders, and growing your business on SimiTolk.
The retailer dashboard is your command center. Here's what every part does.
Your main dashboard showing earnings, orders, products, ratings, and sales charts at a glance.
Edit your shop name, description, logo, address, bank details, and UPI info. Complete your profile to build trust.
List new products with photos, prices, stock, variants, and categories. Use AI Photo Scan for quick entry.
View and manage all incoming orders. Accept, pack, ship, and track deliveries — all in one place.
See all your listed products. Edit prices, update stock, view analytics, or remove items.
Track sales by category, weekly trends, payment splits, and profit overview with interactive charts.
Complete your Shop Profile first! A complete profile with logo, description, and bank details makes customers trust you more and increases orders.
Adding products is the first step to start selling. Follow these simple steps.
Or use the quick + button in the top bar. You'll see the product form.
Click the photo area to select images from your phone or computer. You can upload multiple photos. The first photo becomes the main image customers see.
Choose what kind of product you're selling. This determines where your product appears on the platform.
Pick a category from the dropdown, then fill in name, MRP, selling price, stock quantity, and description. Add brand and weight if applicable.
If your product comes in different sizes, colors, or weights — enable "Product Variants" and add each option with its own price and stock.
Your product is now live! Customers can find and buy it. It also appears in your My Products list.
Each product type targets a different customer base. Choose wisely for maximum visibility.
Electronics, Fashion, Home, Beauty, Sports, Kids — everything general retail
Fruits, Vegetables, Dairy, Staples, Snacks — daily essentials
Restaurant meals, Tiffin services, Bakeries, Catering
Vintage items, Collectibles, Heritage pieces, Rare finds
Handmade, Artisan, Custom orders, Organic products
Shopping is the most popular — covers 16 categories like Electronics, Fashion, Beauty. Grocery is great for daily-use items with repeat customers. Hotel/Food for restaurants and home chefs. Antique/Unique for premium handcrafted or vintage items at higher margins.
Picking the right category helps customers find your products faster.
After selecting a main category, choose a subcategory too. For example: Fashion → Men Clothing → Casual Shirt. This helps customers filter and find exactly what they need.
From the moment a customer orders to delivery — here's the complete order flow.
You'll see it in the "Orders" tab under "New". The order shows customer name, items, address, and payment method (COD or Online).
Click "Accept" and enter estimated preparation time. The customer gets a WhatsApp notification that their order is confirmed.
Once ready, click "Start Packing". Then "Ready for Pickup" — this tells the system to find a nearby delivery rider.
A delivery rider is auto-assigned based on your location. The rider picks up the package and delivers it to the customer. You can track the status in real-time.
For online payments — money is transferred to your bank after delivery. For COD — the rider collects cash and it's settled to your account.
Every order can have a shipping label, packing slip, and invoice printed in multiple sizes.
Prints Ship From/To address, barcode, QR code, COD amount. Available in 2x3, 3x4, 4x4, 4x6 sizes.
Full bill with itemized list, GST, total, and payment details. Available as A4 print or PDF download.
Quick checklist for your packing team — shows items, quantities, and special instructions.
Protect yourself against false return claims by recording a packing video for every shopping order.
When a customer returns a product, you need proof that you packed the correct item in good condition. A 10-30 second packing video is your evidence against false claims like "wrong item" or "damaged product".
On any shopping order (not grocery/food), you'll see a Scan & Pack button. Click it to start.
The camera opens and scans the CODE128 barcode on your printed shipping label. This automatically loads the order details — items, customer info, and status.
After scanning, tap "Start Recording". Show the product clearly, scan the label on camera, then pack it. The video auto-stops at 30 seconds.
The video is stored locally with the order. It auto-deletes 7 days after delivery (after the return window closes). You can view or delete it anytime from the order details.
1. Show the product clearly — Hold it up to the camera so serial numbers and condition are visible
2. Scan the label on video — This proves which order the product belongs to
3. Show the packing process — Wrap the item, place in box/bag, seal it
4. Good lighting — Record in a well-lit area for clear video
5. Steady hands — Keep the phone stable or use a stand
Record when packing. Shows product + label + packing process. Auto-deletes 7 days after delivery.
If a customer files a false return, your video proves what was packed. Use it as evidence in disputes.
Scan the barcode on your shipping label to instantly load order details and start recording.
This feature is only for shopping products (Electronics, Fashion, Home, etc.). Grocery and food items don't need packing videos since they have different return policies.
Understanding the customer journey helps you optimize your listings.
Customers visit SimiTolk and browse by category (Shopping, Grocery, etc.) or search for specific products. Your product appears based on its type, category, and name.
When a customer clicks your product, they see: photos, price (with MRP strikethrough and discount %), description, reviews, and similar products. Good photos = more sales!
Customer adds product to cart, selects size/color if applicable, enters delivery address, and chooses payment method (COD or Online).
The order appears in your dashboard instantly. You also get a WhatsApp notification. Process it quickly for happy customers!
1. Great photos — Use clear, well-lit images from multiple angles
2. Competitive pricing — Check what others charge and price fairly
3. Complete descriptions — Material, size, color, features — the more detail, the better
4. Fast processing — Accept and pack orders quickly for better ratings
5. Keep stock updated — Nothing kills trust like "out of stock" after ordering
Beyond products and orders — here's everything else your dashboard can do.
Quick stock management — +/- buttons, direct stock editing, low-stock alerts, and stock value tracking.
Generate and download GST invoices for all orders. Share with customers or download as PDF.
See what customers say about your products. Good reviews build trust and attract more buyers.
Create promotional deals to appear on the homepage. Attract more customers with special pricing.
Create and manage events — exhibitions, sales, workshops. Customers can book seats and pay online.
Special section for vintage and handmade products. Premium marketplace for unique items.
Create brand profiles with logos and banners. List brand-specific products to build your brand identity.
Make your shop visible to nearby users who need repairs or spare parts. Get local service requests.
Dedicated grocery management with categories, delivery slots, and grocery-specific requirements.
Restaurant menu management — add food items with veg/non-veg tags, spice levels, and portion sizes.
Track all earnings — daily, monthly, yearly. View transaction history and payment settlements.
Get help via WhatsApp, Email, or Phone. Submit support tickets for any issues.
Complete these steps to set up your shop and start selling within minutes.
You must complete KYC (identity verification) before you can accept customer orders. Go to Shop Profile → KYC Verification to submit your documents. Verification usually takes 24-48 hours.