Everything you need to know about how we deliver your orders across Maharashtra.
SimiTolk currently ships to all districts across Maharashtra. We are continuously expanding our delivery network to reach more pin codes.
Pune, Mumbai, Nagpur, Nashik, Chhatrapati Sambhajinagar — full coverage with same-day delivery options.
Kolhapur, Solapur, Amravati, Jalgaon, Satara, Sangli, Thane, Navi Mumbai — standard & express delivery available.
We deliver to 300+ pin codes across rural Maharashtra. Delivery may take an additional 1–2 business days.
We offer multiple delivery options to suit your needs. Delivery timeframes are estimated from the date of order confirmation.
| Delivery Type | Estimated Time | Availability | Cost |
|---|---|---|---|
| Standard Delivery | 3–5 business days | All Maharashtra | Free above ₹499, else ₹49 |
| Express Delivery | 1–2 business days | Metro & Tier-2 cities | ₹99 per order |
| Same-Day Delivery | Within 6–8 hours | Select metro cities only | ₹149 per order |
| Grocery Delivery | 2–4 hours | Metro cities | Free above ₹299 |
Orders above ₹499 qualify for free standard delivery across Maharashtra. No minimum order for grocery free delivery above ₹299.
For heavy items (above 10 kg), a flat surcharge of ₹30 per 5 kg applies on top of standard shipping.
Furniture, appliances, and oversized items may incur additional shipping charges calculated based on volumetric weight at checkout.
Cash on Delivery is available on all eligible orders. A flat fee of ₹25 applies for COD orders to cover handling.
Track your order every step of the way with SimiTolk's real-time tracking system.
Receive instant confirmation via SMS, email, and WhatsApp.
Your order is picked, packed, and prepared for dispatch.
Live GPS tracking enabled. Monitor your delivery in real time.
Delivered to your doorstep. OTP verification for secure handover.
If a delivery attempt is unsuccessful, here's what happens:
If the delivery agent cannot reach you after 3 call attempts, the order will be marked as failed. We will retry delivery the next business day.
Orders with incomplete or incorrect addresses will be held for 48 hours. Contact support to update your address before re-attempt.
We attempt delivery up to 3 times. After 3 failed attempts, the order is automatically cancelled and a full refund is initiated within 5–7 business days.
If you refuse delivery at the doorstep, the order is cancelled. COD orders will not be charged. Prepaid refunds are processed within 5–7 business days.
Currently, SimiTolk does not offer international shipping. We deliver exclusively within India, with a focus on Maharashtra.
If your order arrives damaged, report within 24 hours of delivery with photos. We offer free replacement or full refund.
Report within 48 hours. We will arrange a free pickup and deliver the correct item within 3–5 business days.
Prepaid refunds are processed within 5–7 business days to the original payment method. COD refunds via UPI/bank transfer.
Initiate returns from your order dashboard or call us at +91-9130661096. Free pickup for damaged/wrong items.
Yes, you can update your address within 2 hours of placing the order by contacting our support team. After processing begins, address changes are not possible.
Standard delivery operates Monday to Saturday. Express and same-day delivery may be available on Sundays in select metro cities.
Tracking works the same for COD and prepaid orders. Use the tracking link sent via SMS or access your order from the SimiTolk dashboard.
Same-day delivery is currently available in Pune, Mumbai, Nagpur, and Nashik. Enter your pin code at checkout to check availability.
Have a question about your delivery? Our support team is here to help.
Email: simitolkhelp@gmail.com
Phone: +91-9130661096
Hours: 9:00 AM to 8:00 PM (Mon-Sat)
© SimiTolk. All rights reserved. Made with ❤️ in Maharashtra.