Terms of Service

Acceptance of Terms

By accessing or using the SimiTolk platform (website, mobile application, or any related services), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our platform.

These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and SimiTolk ("we," "us," or "our"). We reserve the right to update these terms at any time, and continued use of the platform after changes constitutes acceptance of the revised terms.

You must be at least 18 years of age to create an account and make purchases on SimiTolk. By using our platform, you represent and warrant that you meet this age requirement.

User Accounts

To access certain features of SimiTolk, you may be required to create a user account. When registering, you agree to:

• Provide accurate information: All registration details, including your name, email address, phone number, and delivery address, must be truthful and current.
• Maintain account security: You are responsible for safeguarding your login credentials and for all activities that occur under your account.
• Notify us of unauthorized access: If you suspect any unauthorized use of your account, you must immediately inform our support team.
• One account per person: Duplicate accounts are not permitted. SimiTolk reserves the right to merge or suspend duplicate accounts.

SimiTolk reserves the right to suspend or terminate accounts that violate these terms, provide false information, or engage in suspicious activity.

Products & Services

SimiTolk strives to provide accurate descriptions, images, and pricing for all products and services listed on our platform. However, please note:

• Listing accuracy: Product images are for illustration purposes only. Actual products may vary slightly in color, size, or packaging due to manufacturer updates or display settings.
• Pricing: All prices displayed are in Indian Rupees (INR) and include applicable GST unless stated otherwise. SimiTolk reserves the right to change prices without prior notice. However, orders already confirmed will be honored at the original price.
• Availability: Product availability is subject to stock levels with our vendors. If a product you ordered is unavailable, we will notify you promptly and offer a full refund or alternative.
• Service listings: Service providers on SimiTolk are independent entities. While we verify their KYC details, SimiTolk does not guarantee the quality of services provided by third-party vendors.

Orders & Payment

SimiTolk supports multiple payment methods to ensure a seamless shopping experience:

Shipping & Delivery

SimiTolk partners with trusted logistics providers to deliver your orders safely and on time.

• Delivery timeframes: Standard delivery takes 3-7 business days depending on your location. Express delivery (same-day or next-day) is available in select cities including Pune, Mumbai, Nagpur, and Chhatrapati Sambhajinagar.
• Free delivery: Orders above ₹499 qualify for free standard delivery across Maharashtra.
• Service visits: For local services (plumbing, electrical, cleaning, etc.), the service provider will contact you to schedule a convenient time within the selected timeframe.
• Tracking: Real-time GPS tracking is available for most deliveries and service visits through the SimiTolk app.
• Delivery responsibility: Risk of loss and title for products pass to you upon delivery. Please inspect your order at the time of delivery and report any damage within 24 hours.

Returns & Refunds

SimiTolk offers a hassle-free 7-day return policy for most products. To be eligible for a return:

• The return request must be initiated within 7 days of receiving the product.
• The product must be unused, undamaged, and in its original packaging with all tags and labels intact.
• Products that are perishable (groceries, food items), personalized, or hygiene-sensitive (innerwear, beauty products) are not eligible for return unless damaged or defective.
• Service bookings cannot be refunded once the service has been rendered, unless the service was not performed as described.

Refund process: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days to your original payment method. For COD orders, refunds will be credited to your SimiTolk wallet or via bank transfer.

Cancellations: Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible, but you may return the product after delivery under our return policy.

Intellectual Property

All content on the SimiTolk platform — including but not limited to logos, trademarks, product images, text, graphics, videos, software, and design — is the exclusive property of SimiTolk or its licensors and is protected under Indian intellectual property laws.

• You may not copy, reproduce, distribute, modify, or create derivative works from any SimiTolk content without prior written consent.
• The SimiTolk name and logo are registered trademarks. Unauthorized use of these marks is strictly prohibited.
• User-generated content (reviews, ratings, feedback) grants SimiTolk a non-exclusive, royalty-free license to use, display, and distribute such content across our platform and marketing materials.
• Any infringement of SimiTolk's intellectual property rights may result in legal action and immediate termination of your account.

Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our separate Privacy Policy.

By using SimiTolk, you consent to the data practices described in the Privacy Policy. We encourage you to review it to understand how your information is handled. Key highlights include:

• We collect only the data necessary to provide our services (name, contact, address, payment details).
• Your data is never sold to third parties for marketing purposes.
• We use industry-standard encryption and security measures to protect your information.
• You have the right to access, update, or request deletion of your personal data at any time.

Prohibited Activities

When using SimiTolk, you agree not to engage in any of the following prohibited activities:

• Using the platform for any illegal or unauthorized purpose under Indian law.
• Posting fake reviews, misleading information, or spam content.
• Attempting to gain unauthorized access to other user accounts, our servers, or any connected systems.
• Using automated tools (bots, scrapers) to extract data from the platform without written permission.
• Listing counterfeit, stolen, or prohibited items on the marketplace.
• Harassing, threatening, or abusing other users, service providers, or SimiTolk staff.
• Manipulating pricing, engaging in fraud, or exploiting promotional offers in unintended ways.
• Circumventing or attempting to circumvent any security features of the platform.

Violation of these prohibitions may result in account suspension, permanent ban, and/or legal action where applicable.

Limitation of Liability

To the maximum extent permitted by applicable law:

• SimiTolk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
• SimiTolk is not responsible for delays or failures caused by force majeure events, including natural disasters, pandemics, government actions, or disruptions to telecommunications networks.
• We do not guarantee uninterrupted or error-free operation of the platform and are not liable for temporary unavailability.
• SimiTolk acts as an intermediary between buyers and sellers/service providers. We are not a party to transactions between users and third-party vendors.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.

In the event of any dispute, both parties shall first attempt to resolve the matter through informal negotiation. If a resolution cannot be reached within 30 days, either party may proceed to mediation or arbitration as per the Arbitration and Conciliation Act, 1996 of India.

Changes to Terms

SimiTolk reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We will make reasonable efforts to notify users of significant changes via email or in-app notification.

Your continued use of the platform after any modifications indicates your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: simitolkhelp@gmail.com
Phone: +91-9130661096
Hours: 9:00 AM to 8:00 PM (Mon-Sat)

SimiTolk, Maharashtra, India